Refund policy

OUR GUARANTEES & RETURN POLICY

30-Day Return Policy (for any reason)
We accept returns for any reason, provided the below conditions are observed...The customer must notify us within 30 days of receiving that they wish to return the order. Notification must be by email, using this address: sales@edithellen.com, or by CONTACT FORM HERE. The return itself must be received by us within 40 days of receipt of the product. Return shipping is to be paid by the customer.

Returns of 'print only' products are not necessary, but an image of the print destroyed must accompany the refund. You can email the image to sales@edithellen.com.

*Products damaged by customers will not be accepted for returns.

Returned products MUST be returned framed if bought framed or unframed if bought unframed. Products that were brought unframed cannot be returned if framing was attempted.

Loss in Transit:
In the rare instance that your order is lost in transit. we will refund all money paid for the product and its shipment charges incurred if verified by tracking that your product has been a loss.

Defective Product Returns:
The goal is that we can assess the issue and make it right.

We will pay for return shipping!
1) If your item is defective*, the customer must notify us by mail within 45 days of receipt of the product.

*A product is deemed defective if it is obviously out of shape, torn, or has any other discernible manufactured defect. Defective can also be applied to products whose color or composition is grossly different from their picture on the website.

Finally, anything that makes the picture different than its portrayal on the site is grounds for defective work.

2) For defective items, we will send a postal or UPS label to return the defective product to us.
3) The item should be packaged in a protective plastic bag and placed in a sturdy tube or shipping container. Folded or creased items will be refused unless received that way.

This container is to be mailed to the address given below*.
4) Once received and we are satisfied that the product is defective, we will refund the initial shipping if any, and the product price to your debit or credit card.



*Please use this address for all returns:

Edith Ellen LLC
9702 SW 128th Place
Brooker, Florida 32622
United States
email: sales@edithellen.com
Phone: +1 352-284-5163
Monday to Friday 9 AM to 5 PM